Refund Policy

Refund Policy

Thank you for choosing Cashback King. Please read our refund policy carefully, as it outlines the circumstances under which refunds may or may not be provided for transactions on our platform. Due to the digital and instant nature of mobile recharges, bill payments, and other utility services, all transactions made through the Cashback King app are typically non-refundable.

All transactions conducted on the Cashback King app, including but not limited to mobile recharges, bill payments, and other services, are final once successfully processed. Since these transactions are carried out instantly and are directly linked to third-party service providers, refunds are generally not applicable.

While our refund policy is strict, there are certain cases where we may investigate and potentially issue a refund or corrective action:

• Failed Transactions: If a transaction fails due to a technical error, and your account or payment method is still charged, please contact our support team with transaction details and proof of charge. We will work with you to confirm the transaction status and process a correction, such as a service credit or reversal.
• Service Provider Failures: In rare cases where a third-party service provider (e.g., telecom operator or utility provider) fails to fulfill the service after a successful transaction, we will liaise with the provider to determine the appropriate action. This may involve re-initiating the service or issuing a credit in your Cashback King account if the provider authorizes a refund.
• Duplicate Transactions:If multiple charges appear for the same service request, please notify us immediately. We will verify the transaction logs and process a correction if it is determined to be an accidental duplicate.

To request assistance in the cases above, please follow these steps:

• Contact Customer Support: Email us at coaimztechnologies@gmail.com with the transaction ID, amount charged, date, and a brief description of the issue.
• Documentation: Attach any relevant proof, such as screenshots of the charge or error messages, to help expedite the process.
• Response Time: Our support team will respond within [24-48 hours] and work closely with you and the service provider to investigate the issue.

Please note that the decision to issue any refunds, credits, or corrective actions is at the sole discretion of Cashback King and may depend on third-party policies and limitations.

We may share your information in limited circumstances, including:

• Refund Timelines: Refunds or credits, if applicable, may take up to 7-10 business days to process, depending on your payment provider’s policies.
• Non-Refundable Situations: Cashback King cannot issue refunds or credits for completed services where the user changes their mind or mistakenly submits a transaction.
• Responsibility Disclaimer: Cashback King cannot guarantee refunds for service provider-related issues beyond our control but will do our best to support and assist with resolution.

Cashback King reserves the right to update or modify this refund policy at any time. Changes will be posted on our app and website, and users are encouraged to review this policy periodically.

For any further questions or assistance, please don’t hesitate to contact our customer support team at coaimztechnologies@gmail.com. Thank you for understanding and supporting our refund policy.